Solving a glass collection problem for Edith Cavell Pub

The situation

The Edith Cavell is a busy city-centre pub in Tombland, Norwich. Like many hospitality businesses operating from older premises in the city, space for commercial waste bins is extremely limited.

Marshalls initially arranged for Veolia to service the pub’s glass waste. However, as the pub became busier, the volume of glass increased and one collection per week was no longer enough.

The obvious solution would normally be to add another glass bin, but there simply wasn’t enough space on site. Increasing the frequency of collections was therefore the best option, but the existing collector only serviced that location once a week.

The pub needed two reliable glass collections every week, without adding more bins or allowing glass waste to build up between collections.

What we did

Rather than expecting the customer to fit their waste requirements around the collection schedule of one provider, Marshalls found another way.

Because we work with a network of waste collection partners, we were able to arrange for two different providers to service the same customer on different days of the week.

We coordinated the collections so the Edith Cavell could continue using its existing bin capacity while having its glass removed twice a week. From the pub’s perspective, they still deal with Marshalls rather than having to manage multiple waste companies themselves.

The result

The Edith Cavell now has the collection frequency it needs without having to find space for additional bins in a very restricted city-centre location.

More frequent collections reduce the risk of overflowing glass bins during busy periods, while the pub doesn’t have to spend time finding, negotiating with and coordinating different waste providers.

For Marshalls, this is exactly why we take a flexible approach to commercial waste. Sometimes the answer isn’t another bin - it’s finding a smarter way to use the capacity a customer already has.

The result: the right number of collections, the same limited footprint, and one point of contact for the customer.