Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Marshalls collects, uses, stores and shares your personal data when you visit our website, use our services or interact with us in other ways.

When we mention “we”, “us” or “our”, we refer to Marshalls (Marshalls Waste Limited).

2. Who we are & how to contact us

Name: Marshalls Waste Limited (trading as Marshalls)
Registered Address: Old Fakenham Road, Foxley, Norfolk. NR20 4QJ
Company Number:16796610
Email: info@marshallswaste.co.uk

If you have any questions about this policy or how we process your personal data, please contact us using the details above.

3. What personal data we collect

We may collect and process the following categories of personal data when you engage with us:

Contact details (for example: name, postal address, email address, telephone number)
Company or organisation details if you contact us in a business capacity
Payment information (to the extent required for processing your transaction)
Marketing preferences (for example: whether you have consented to receive our marketing communications)
Technical data including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device (desktop, mobile, tablet) and other analytics data (via cookies or similar technologies)
Usage data about how you use our website, such as pages visited, how long you stayed on pages, links clicked
Any other information that you choose to provide to us (for example via contact forms, calls, chat messages or email communication).

4. How we collect your personal data

We collect personal data by direct interactions (you providing it to us by completing forms, emailing us, calling us, signing up for services), and automatically when you use our website (for example via cookies, tracking technologies, server logs).

We may also receive information from third-party sources when relevant (for example credit‐checking services, business data providers) although we will tell you if we do and where relevant how we obtained your data.

5. Why we process your personal data & lawful basis

We process your personal data for the following purposes:

To provide you with our services (for example waste collection, skip hire, account management) and to manage our contractual relationship with you (lawful basis: performance of a contract)
To respond to your enquiries, quotes, or requests for information (lawful basis: legitimate interests)
To send you marketing communications (with your consent) and to manage our marketing-relationship database (lawful basis: consent)
To improve our website, services and customer experience (lawful basis: legitimate interests)
To maintain records, comply with legal obligations (e.g., tax, health & safety, environmental regulation) (lawful basis: legal obligation)
To detect, prevent and investigate fraud or misuse of our services (lawful basis: legitimate interests)

If the lawful basis is legitimate interests we will take care to balance our interests vs your rights and freedoms.

6. Who we share your data with

We may share your personal data with:

Our group companies and subsidiaries
Service providers who assist us (for example IT, website hosting, analytics providers, payment processors)
Regulatory or government authorities where required by law (for example environmental regulators, tax authorities)
Credit‐reference or fraud‐prevention agencies as needed
In the event of a sale, merger or other business re-organisation, your data may be transferred to the new entity (in which case we will notify you accordingly).

We ensure that any third-party service providers act only on our instructions and are required to keep your data secure.

7. International transfers

Your data may be transferred outside the UK or European Economic Area (EEA) only where necessary and only with appropriate safeguards in place (for example standard contractual clauses). If we do this, we will inform you of the details.

8. How long we keep your data

We retain your personal data only for as long as necessary for the purposes set out above (for example the length of our contract plus a period to meet our legal and regulatory obligations, or for our legitimate business interests).

When your data is no longer needed, we will securely delete or anonymise it.

9. Your rights

Under the UK GDPR and the Data Protection Act 2018 you have the following rights in relation to your personal data:

The right to access the personal data we hold about you
The right to rectify inaccurate or incomplete data
The right to erase your data (in certain circumstances)
The right to restrict processing of your data (in certain circumstances)
The right to object to our processing where we rely on legitimate interests or for direct marketing
The right to data portability (where applicable)
The right to withdraw your consent at any time (where processing is based on consent)
The right to lodge a complaint with the UK regulator, Information Commissioner's Office (ICO) if you believe we have processed your data unlawfully.

If you wish to exercise any of these rights, please contact us using the details in Section 2.

10. Cookies and tracking technologies

We use cookies and similar technologies on our website to track usage, improve functionality and deliver a better user experience. You will be presented with a cookie banner giving details of what types of cookies we use and how to manage your preferences.

For more details about cookies please refer to our separate Cookie Policy.

11. Security

We take appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. This includes encryption, access controls, secure servers and staff training.

While we strive to protect your data, no system is 100 % secure and so we cannot guarantee absolute security.

12. Children

Our website and services are not targeted at children under 16. We do not knowingly collect personal data from children under 16. If you believe we may have collected data of a child under 16, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will publish the updated version on our website and indicate the “Last Updated” date at the top. We encourage you to revisit the policy periodically.

14. Contact us

For any questions, comments or requests regarding this Privacy Policy or our data-processing, please contact: info@marshallswaste.co.uk